1. Information We Collect

Personal Information You Provide

When you enroll in our programs or contact us, we collect information you voluntarily share. This might include your name, email address, phone number, and educational background. We also gather details about your budget literacy goals and learning preferences to better tailor our offerings.

• Contact Details: Name, email, phone number, mailing address
• Account Information: Username, password (encrypted), profile preferences
• Educational Data: Course progress, quiz results, certification status
• Payment Information: Billing details, transaction history (processed securely through third-party providers)
• Communication Records: Your inquiries, feedback, and support requests

Automatically Collected Information

Our website collects certain technical data automatically when you visit. This helps us improve your experience and understand how people use our platform. We track things like IP addresses, browser types, device information, and which pages you visit most often.

• Device and browser information
• IP address and general location data
• Pages viewed and time spent on site
• Referral sources and navigation patterns

2. How We Use Your Information

We use the data we collect to deliver quality education and continuously improve our services. Your information helps us personalize your learning journey, communicate effectively, and ensure our programs meet your needs.

3. Data Protection Under Malaysian Law

As a Malaysia-based organization, we comply fully with the Personal Data Protection Act 2010 (PDPA). This means we follow strict guidelines on how we handle your personal information and ensure it's protected according to local standards.

We've implemented technical and organizational measures that align with PDPA requirements, including secure data storage, access controls, and regular security audits. Our team receives ongoing training on data protection best practices.

4. Information Sharing and Disclosure

We don't sell your personal information to anyone. Period. However, we do share data with trusted partners who help us deliver our services, and we're transparent about when and why this happens.

Service Providers

We work with third-party companies that assist with payment processing, email delivery, web hosting, and analytics. These partners only access the information needed to perform their specific functions and are contractually obligated to protect your data.

Legal Requirements

Sometimes we're legally required to disclose information. This might happen in response to court orders, government requests, or when necessary to protect our legal rights. We only share what's absolutely required in these situations.

Business Transfers

If Evolve SparkData is acquired or merges with another organization, your information may be transferred as part of that transaction. We'll notify you before your data becomes subject to a different privacy policy.

5. Your Privacy Rights and Choices

You're in control of your personal information. Here's what you can do:

• Access Your Data: Request a copy of all personal information we hold about you
• Correct Inaccuracies: Update or fix any incorrect information in your profile
• Delete Your Account: Request complete removal of your data from our systems
• Opt Out of Marketing: Unsubscribe from promotional emails at any time
• Withdraw Consent: Revoke permission for specific data processing activities
• Data Portability: Receive your data in a structured, commonly used format

To exercise any of these rights, contact our Data Protection Officer using the details at the bottom of this page. We'll respond to your request within 21 days, as required by Malaysian law.

6. Data Security Measures

Protecting your information is a top priority. We use industry-standard security practices, though no system is completely foolproof and we can't guarantee absolute security.

Technical Safeguards

• SSL/TLS encryption for data transmission
• Encrypted storage of sensitive information
• Regular security audits and vulnerability testing
• Secure backup systems with access controls
• Multi-factor authentication for staff accounts

Organizational Measures

Our team follows strict protocols for handling personal data. Access is limited to employees who need it for their work, and everyone receives regular privacy training. We also maintain detailed logs of who accesses what information and when.

7. Data Retention and Deletion

We keep your information only as long as necessary to fulfill the purposes outlined in this policy or to meet legal requirements. Different types of data have different retention periods.

When data reaches the end of its retention period, we securely delete or anonymize it. You can request early deletion of your data at any time, subject to legal obligations that may require us to retain certain records.

8. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve your experience. Cookies are small text files stored on your device that help us remember your preferences and understand how you use our site.

Types of Cookies We Use

• Essential Cookies: Required for the website to function properly, like keeping you logged in
• Analytics Cookies: Help us understand visitor behavior and improve our content
• Preference Cookies: Remember your settings and choices for a better experience
• Marketing Cookies: Track your interests to show relevant content (you can disable these)

Most browsers let you control cookies through their settings. You can block or delete cookies, though this might affect how well the site works for you. Visit your browser's help section to learn more about managing cookies.

9. Third-Party Services and Links

Our website may contain links to external sites or integrate with third-party services. We're not responsible for the privacy practices of these external platforms. When you click a link that takes you away from evolve-sparkdata.com, different privacy policies apply.

We carefully select our partners and service providers, but we encourage you to review their privacy policies independently. Some third-party tools we use include payment processors, email marketing platforms, and analytics services.

10. Children's Privacy

Our services are designed for adults and we don't knowingly collect information from children under 18. If you're a parent or guardian and believe your child has provided us with personal information, please contact us immediately and we'll delete it.

11. International Data Transfers

While we primarily operate in Malaysia, some of our service providers may be located in other countries. When we transfer data internationally, we ensure adequate protections are in place through standard contractual clauses and other approved mechanisms.

Data transferred outside Malaysia receives the same level of protection as required by the PDPA. We conduct due diligence on all international service providers to verify their security standards.

12. Changes to This Privacy Policy

We update this policy occasionally to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you via email or through a prominent notice on our website. The date at the top of this page shows when it was last updated.

Continuing to use our services after policy changes means you accept the updated terms. We encourage you to review this page periodically to stay informed about how we protect your information.